Frequently Asked Questions
Q) What are your hours of Operation?
A) We are open Monday through Friday: 9am to 5pm CST
Holidays that we are closed are:
New Year’s Day
4th Of July
Q) Will my order ship immediately? / Why hasn’t my order been shipped- online it says 2-3 days?
A) Because we are a small US manufacturing company and the ever changing product demands, not all items are able to be stocked at all times. Some items may take up to 2-4 weeks, or longer as stated on those product pages on our website. Please allow 24-48 business hours for order processing. The shipping time quoted is the amount of time it should take to receive the order once the package has left our facility, not how many days after you placed the order that you will be receiving it. If you have any questions regarding stock, or status of your order, please contact us at 636-600-9165 or via email at [email protected]
Q) What is your exchange/ return policy?
A) We try to make the exchange/return process as efficient as possible. Once we know what items are being returned, we will email you a prepaid return label. At that time, the exchange items are entered into the que and shipped as soon as they are ready. (Any refunds that are required will be done within 2-3 business days of the items being received at our warehouse. Any additional payments needed can be processed at this time as well. If you have any questions regarding the status of your exchange item(s) or refund, please contact us at 636-600-9165 or via email at [email protected]
Q) I’ve gone in to check the status of my order and it is still processing- has my order shipped?
A) If your order says processing- it has not shipped. We submit tracking information every afternoon as soon as our shipping is completed for the day. If you have any questions regarding stock, or status of your order, please contact us at 636-600-9165 or via email at [email protected]
Q) Can I make changes to my order?
A) Yes, changes can be made to an order up to the day it ships. Any monetary difference will be required at the time the changes are made, and any credits can be done immediately as well if applicable. Please know that stock levels vary and not all items are in stock, so changing items may delay the shipping of your order by 2-4 weeks depending on the item. If you have any questions regarding stock, or status of your order, please contact us at 636-600-9165 or via email at [email protected]
Q) What is the Altas 46 product warranty?
A) Atlas 46 warrants all tool pouches, bags and apron products against manufacturer's defects in materials or workmanship for the life of the product. Please know - the warranty is void should a component of the product be utilized in a manner considered outside the normal course of activities for which the product was designed. This warranty is void should the product be abused through improper care and maintenance, or outside modifications and/or repairs. The customer/ end user has the ability to return items for issues such as, but are not limited to, wearing of the velcro, seam tears, missing pieces, etc.
Apparel Warranty: We offer a limited lifetime warranty on the workmanship of these products. What this means is we guarantee all of the stitching and assembly aspects of our apparel, but not the material itself. We offer a 46 day trial period on all orders and will supply a prepaid shipping label for your convenience at your request. Please see the exchange/ return policy for further details.
Q) What is “True Fit” sizing?
A) True Fit Sizing means exactly what it says. We don’t add any fluff, we don’t add additional inches for a looser fit... the size you order is the size you get. The work pants are a standard, regular, fit pant. If you aren’t able to measure your favorite pants right away for exact sizing- then going up 1-2 sizes has proven to work well. Please allow for normal shrinkage due to washing. The “HOW TO” measuring guide is located on each pants page of the website for detailed instructions. Any changes can be made after the orders are placed. Please see “Can I make changes” for further information.
Q) Are any items FR Rated/Certified?
A) No. None of the items that we currently offer are FR Certified. We do use a FR material on the base layer of our work pants (CWP’s ONLY), but they are not certified. The Cordura nylon that we use on our pouches can only withstand heat up to approximately 500 degrees, but will still burn/ melt at higher temps. Make sure you follow us on Facebook for all of our new product releases!
Q) Can I wash my Atlas gear?
A) We don’t recommend washing the pouches and belts in a wash machine, but using a mild detergent and a scrub brush works well. Hang drying is also advised. For the works pants and shorts- machine wash cold with mild soap and detergent- tumble dry low. Fabric softener and extreme heat are not recommended.
T.R.I. It for 46 Days!!
Test It, Review It, Inspect It. If you’re not completely satisfied with the purchase, return the USED product for a full refund. We are confident in our product, enough to let you try it out risk free for 46 days.
Durable materials combined with rugged construction and a lifetime guarantee ensure our products will hold up to what you throw at it, and keep coming back for more!
400 Biltmore Drive
Fenton, MO 63026
Phone: (636) 600-9165